Woods & Co Recruitment have partnered with company servicing clients across Australasia and the Americas. Leading the deployment of AI-driven audio platforms for physical store retailers. Partnering with fuel and convenience, quick service restaurants and more they are continuing to expand the services and teams.
The successful candidate will be have a proven experience in a technical support role, working with AWS, Linux, and Python and Salesforce. You will have exceptional communication skills, and be a self-starter motivated to be a part of a start up environment.
What’s in it for you? - $55,000 - $60,000 base compensation.
- 401k with generous company match.
- Comprehensive health insurance benefits.
- 20 days of paid time off per year.
- 10 days of sick leave per year.
- 12 federal holidays per year.
- Dallas, Texas office location.
- Hybrid working model.
- Support from the upper management team.
- Opportunity to work for a market leader and an international company.
What do you do? - Offer Level 1 technical support for all clients, focusing on AWS services, Linux media players, and Python-based applications.
- Troubleshoot and resolve advanced software/hardware issues, ensuring high availability and performance of AWS-hosted environments and Linux-based systems.
- Handle the configuration, management, and troubleshooting of Linux media players across South America, leveraging Python scripts for automation and monitoring.
- Provide advice and support for network configurations, security, and optimization in an AWS context.
- Utilize Salesforce for ticket management, ensuring clear communication, effective reporting, and data management.
- Collaborate with external clients and internal teams to deliver solutions that meet or exceed service level agreements.
What do you need? - Bilingual in Spanish and English is highly preferred.
- Prior experience working with enterprise level Linux environments.
- AWS and CompTiA certifications are preferred.
- Strong foundation in IT systems with a focus on AWS, Linux and Python.
- Proficient in server hardware, software support, and networking within AWS and Linux environments.
- Demonstrable experience with Linux system administration and Python scripting for automation tasks.
- Familiarity with server-client architecture and basic network support principles.
- Exceptional customer support skills, with a genuine desire to resolve customer issues.
If you’re as passionate about this position as we are then feel free to apply now! We are interviewing immediately! To find out more about this position
please email Lucy at Lucy@woodsco.globalWoods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.
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