Job Description

Woods & Co Recruitment have partnered with a booming Australian business who have just launched operations here in the US in their search for a Operations Analyst. Allowing business to earn points and rewards for everyday business costs (bills, suppliers, wages etc.) this business is on an incredible rise and now looking for an Operations Analyst to be one of their first, and most pivotal US hires!
  
Our client are seeking a proactive and detail-driven Operations Analyst to join our team full-time. In this hybrid role, you’ll play a key part in managing the flow of payments across our platform, onboarding new accounts, and assessing risk — all while supporting customers, internal teams, and partners to deliver a seamless, compliant, and high-quality payment experience. As the backbone of our daily operations, you’ll collaborate closely with our Dallas-based team and work alongside colleagues in Australia to optimize processes, resolve issues, and keep everything running smoothly and efficiently.

What’s in it for you?

• $85,000 - $100,000 + Benefits
• Start-Up Business – Unrivalled growth opportunities
• Exciting new platform that EVERY business can utilise
• Game-changing technology
• Work closely with an Australian team
• Excited and engaged clients who love the platform

What do you do?

• Oversee daily payment processing to ensure accuracy, timeliness, and regulatory compliance.
• Track and reconcile fund movements across customer accounts, financial institutions, and our platform.
• Investigate and resolve payment issues, including failed transactions, chargebacks, and other exceptions.
• Partner with internal teams to diagnose problems and drive process efficiency.
• Perform KYC/KYB checks for new customers to ensure adherence to AML/BSA regulations and internal standards.
• Review account applications for potential risks and escalate when appropriate.
• Communicate with customers—primarily via email, occasionally by phone or chat—to collect documentation and clarify requirements.
• Support continuous improvement initiatives to streamline onboarding and reduce friction.
• Spot operational inefficiencies and recommend practical solutions to optimize workflows.
• Participate in testing and rollout of new tools, payment functionalities, and procedural updates.
• Help document and maintain operational playbooks and standard operating procedures (SOPs).

What do you need?

• Minimum 2 years of experience in payments, fintech, banking operations, or a related field.
• Proficient in Microsoft Excel (basic to intermediate) with confidence using operational platforms and reconciliation tools.
• Strong analytical mindset and exceptional attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Practical, solutions-driven, and comfortable operating in a startup setting where processes evolve rapidly.
• Self-motivated and organized, able to work independently while managing competing priorities.
• Clear, confident communicator with strong written and verbal skills.
• Experience in customer verification, compliance, or risk assessment preferred but not required.
• Bachelor’s degree in business, finance, law, or a related discipline preferred but not essential.
• Familiarity with AML/CTF regulations and KYC/KYB processes is a plus.

If this is a role you, or someone you know is a good fit for, hit Apply Now or call Matt Peterlechner on (929) 343-8060 or matt@woodsco.global for a confidential discussion.