Technical Support Specialist - Dallas, TX
Woods & Co Recruitment has partnered with the market leader in creating AI-driven audio retail media channels for large physical store retailers in North America and Australasia. Most recently partnering with one of the largest convenience store chains globally, they are in a robust growth stage entering the NA market. Their company mission is to reach the retail customers at the point of purchase, selling audio advertising packages, and unlocking the additional revenue potential of your physical store networks.
They are seeking a highly skilled and hands-on Level 1 IT Technical Support Specialist with a strong background in AWS, Linux, and Python. This full time, hourly based role is crucial for managing and supporting the day-to-day operations of our technical support department. The ideal candidate will provide expert-level technical assistance for our software and hardware product line, focusing on installation, support, troubleshooting, and maintenance.
What’s in it for you?
- $55,000 - 65,000 base compensation
- 401k with generous company match
- Comprehensive health insurance benefits
- 20 days of paid time off
- Dallas, Texas office location
- Support from the upper management team
- Opportunity to work for a market leader and international company
What do you do?
- Offer Level 1 technical support for all clients, focusing on AWS services, Linux media players, and Python-based applications
- Troubleshoot and resolve advanced software/hardware issues, ensuring high availability and performance of AWS-hosted environments and Linux-based systems
- Handle the configuration, management, and troubleshooting of Linux media players across the US, leveraging Python scripts for automation and monitoring
- Provide expert advice and support for network configurations, security, and optimization in an AWS context
- Engage in the physical build and configuration management of media player hardware, including software installations and upgrades
- Utilize Salesforce for ticket management, ensuring clear communication, effective reporting, and data management
- Develop and maintain comprehensive knowledge articles and documentation to aid in the swift resolution of future issues
- Collaborate with external clients and internal teams to deliver solutions that meet or exceed service level agreements
What do you need?
- Strong foundation in IT systems with a focus on AWS, Linux and Python
- Minimum of 2 years in a technical support role, providing Level 1 support to external clients
- Proficient in server hardware, software support, and networking within AWS and Linux environments
- Demonstrable experience with Linux system administration and Python scripting for automation tasks
- Familiarity with server-client architecture and basic network support principles
- At least 2 years of experience in Salesforce administration with a track record of effective ticket management and workflow optimization
- Exceptional customer support skills, with a genuine desire to resolve customer issues
- Flexibility to work unconventional hours, including occasional weekends and after-hours
If you’re as passionate about this position as we are then feel free to apply now! We are interviewing immediately! To find out more about this position please reach out to Zach at firstname.lastname@example.org
Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.