Our Client, a premier hospitality and events organization, is seeking an accomplished Executive Director of Operations (EDO) to oversee all Front of House functions — including Banquets, Venue Operations, and Guest Services.
This is a highly visible leadership role for a strategic, hands-on operator who thrives in a fast-paced, service-driven environment. The EDO will inspire teams, drive excellence across departments, and ensure that every event reflects the company’s world-class standards of quality, hospitality, and operational precision.
Oversee all Front of House operations, uniting Banquets, Venue Operations, and Guest Services under a shared vision of exceptional service and efficiency.
Provide engaged, on-the-floor leadership during major events, fostering strong relationships with guests, clients, and staff.
Develop and execute annual business and departmental operating plans that enhance guest satisfaction, streamline operations, and strengthen profitability.
Conduct regular departmental reviews, analyzing performance and financials to drive accountability and continuous improvement.
Partner closely with the Executive Chef to ensure seamless event execution, remarkable food quality, and creative presentation that reflects Our Client’s brand.
Collaborate with Property Operations to maintain a best-in-class venue in terms of appearance, functionality, and safety.
Support the President/GM with strategic initiatives, including recruitment, budgeting, and long-term business planning.
Serve as Acting GM when needed, maintaining operational and cultural consistency across the organization.
10+ years of progressive leadership experience in high-volume, quality-focused hospitality operations (such as hotels, catering venues, or private clubs).
Proven success managing multiple direct reports and departments in a complex, service-driven business.
Strong background in Food & Beverage operations, banquet execution, and guest experience management.
Deep understanding of P&L oversight, cost controls, and data-driven decision-making.
Exceptional communication and leadership skills — able to motivate, mentor, and inspire across all levels.
High energy, adaptability, and professionalism with the stamina to thrive in a dynamic environment.
What's in it for you?