Account Manager
- Connecticut
- Manufacturing & Transport & Logistics
Account Manager | East Hartford, CT
Join a mission-driven tech company saving lives on America's roads.
Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for a senior Account Manager to lead their Connecticut program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving — and this role sits right at the heart of that mission.
This is a full-time, salaried position reporting to the General Manager, US. It's an established role within the business — the previous Account Manager has moved on, opening up the opportunity for a strong "farmer" to step in and continue growing an already valuable government relationship.
The Role
This is a key management position responsible for the successful, end-to-end delivery of the Connecticut program — operations, reporting, maintenance, and governance — while acting as the primary client interface. You'll define and refine service delivery strategy, keep safety and quality front and center, and make sure the customer experience stays best-in-class. As a senior farmer in this seat, you'll be focused on deepening and growing an existing account relationship rather than net-new business development. If you love owning a program from planning through delivery and thrive on strong relationships (internal and external), this one's for you.
What's In It For You?
- Base salary of $130,000-$150,000
- Incentive plan of up to $5,000 for the sale of additional technology assets
- Medical, dental, and vision coverage
- 401(k)
- Paid time off
- Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery
- Work alongside some of the sharpest minds in road safety tech
- Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
- Take ownership of a high-visibility, established program with genuine influence over strategy and delivery
What Do You Do?
- Lead and manage the day-to-day Connecticut program as the key client point of contact
- Drive strategic resource planning decisions and resolve competing priorities
- Ensure timely delivery of all contractual obligations to the highest safety and quality standards
- Identify and grow opportunities within the existing account, including the sale of additional technology assets
- Champion continuous improvement across safety, quality, and cost
- Analyze program data to build reports that track performance, KPIs, and deliverables
- Manage project timelines and risks, including daily, weekly, and monthly reporting to executives and the customer
- Operate in line with established ISO 9001, ISO 45001, ISO/IEC 27001, and ISO 14001 systems
What Do You Need?
- Experience managing government contracts is essential
- Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
- A track record of strong program governance — planning, execution, stakeholder engagement, and reporting
- Comfort with technical/operational systems, maintenance, and performance metrics
- Experience building or improving SOPs and driving continuous improvement
- Sharp analytical skills with a genuine focus on data integrity
- Familiarity with ISO-certified management systems is a plus
A Few Practicalities
- Based in Connecticut, or within around an hour of East Hartford
- Must be willing to pass a police and driving history check (plus any additional client-required checks)
- Occasional national travel at short notice
- As a global company, some early mornings, evenings, or weekends may be required
To learn more about this opportunity, contact Sam at +1 (718) 610-9166 or email sam@woodsco.global.
Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.
