Client Engagement Specialist
- Connecticut
- Information & Communication Technology
Client Engagement Specialist | Connecticut
Be the day-to-day client contact for a cutting-edge technology company working with a major government client.
Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for an Associate Account Manager / Customer Success Manager to support their Connecticut government program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving, and this brand-new role in their US structure is central to keeping that mission on track for one of their most important public sector clients.
This is a full-time, salaried position based in Connecticut (or within around an hour of East Hartford — the Boston and New York areas work too), reporting to the Account Manager.
The Role
Acting as the day-to-day contact for the client, you'll support the end-to-end operational and client management performance of a Mobile Speed Camera (MSC) government program. You'll bring proactive stakeholder engagement, rigorous operational oversight, and data-driven analysis that anticipates risk, demonstrates contractual performance, and protects and grows the client relationship. It's a role suited to someone who's strategically minded, operationally sharp, and comfortable navigating complex government environments — with real scope to shape service delivery outcomes and contribute directly to contract retention and growth.
What's In It For You?
- Base salary of $65,000-$80,000
- Medical, dental, and vision coverage
- 401(k)
- Paid time off
- Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery
- Play a genuinely high-trust role as a representative of the business to a major government client
- Significant scope to shape service delivery outcomes and influence contract retention and growth
- Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
- Work alongside a broad, collaborative internal network spanning operations, systems, and delivery
What Do You Do?
- Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations
- Act as the primary operational point of contact for the government client, building trust and addressing concerns before they escalate
- Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively
- Contribute to tender and proposal responses, contract renewals, and supporting documentation
- Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and accurate records
- Prepare and quality-assure program documentation — weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs
- Support executive briefings and presentations that demonstrate program performance and value to the client
- Maintain structured risk registers and drive timely resolution through internal escalation and coordination
- Coordinate program resources (equipment, materials, personnel) to ensure uninterrupted delivery
- Build and sustain relationships with a broad network of internal and external stakeholders
- Apply data analysis to monitor performance, identify trends, and surface insights that enable proactive issue management
- Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports
- Conduct research and analysis to inform planning, presentations, and strategic decisions
- Champion continuous improvement across program operations
- Support field deployment coordination and WHS incident reporting in line with health and safety requirements
What Do You Need?
- Experience managing government contracts is essential
- Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
- Strong data analysis and reporting skills, with the ability to translate insights into actionable recommendations
- Demonstrated problem-solving ability and strength in coordinating tasks to support an Account Manager with client requests
- Exceptional communication and influencing skills, able to engage confidently with government and senior internal stakeholders
- Highly organized, with strong attention to detail under competing deadlines
- Sound judgment and pragmatic problem-solving under pressure
- A proactive, self-directed style with the ability to lead through influence
- Unwavering professional integrity, confidentiality, and accountability
A Few Practicalities
- Based in Connecticut, or within around an hour of East Hartford (Boston and New York areas welcome to apply)
- Must be willing to pass a police and driving history check (plus any additional client-required checks)
- Occasional national travel at short notice
- As a global company, some early mornings, evenings, or weekends may be required
To learn more about this opportunity, contact Sam at +1 (718) 610-9166 or email sam@woodsco.global.
Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.
